Policies

01 Program Overview

Stonewall Security operates a text messaging program called Stonewall Security Alerts. It is an optional service that lets us reach you quickly about a security request, an active assignment, scheduling, or — if you separately agree — news and offers about our services.

Participation is entirely voluntary. Consent to receive marketing text messages is never a condition of purchasing any service from us, and declining will not affect the quality or availability of anything we provide.

• TCPA
• CTIA Best Practices
• 10DLC Registered
• Express Written Consent
• Provider: Intuit Mailchimp

02 How You Opt In

We send text messages only to people who have given prior express written consent. We never buy, rent or import phone number lists, and we never text a number that reached us some other way without consent.

Where consent is collected

• Website forms — an opt-in checkbox that is not pre-checked, is not required to submit the form, and appears next to the disclosure language below.
• Service agreements and onboarding — a separate, clearly labelled opt-in line signed by you.
• In person or on paper — a written sign-up that displays the same disclosure.
• By text — sending a start keyword to our number after we have given you the program details.

The disclosure shown at every opt-in point

Confirmation and records

After you opt in we send a single confirmation message identifying the program and restating how to get help and how to opt out. We keep a record of each consent — the date and time, the method used, and the exact disclosure shown — and we keep it for as long as we message you and for a reasonable period afterwards, so that we can demonstrate compliance. Consent to marketing messages is separate from consent to service-related messages; you may hold one and not the other.

03 Message Types

Depending on which consents you have given, you may receive:

• Inquiry responses — replies about a consultation or quote you requested.
• Scheduling and coverage notices — shift confirmations, officer arrival and departure notices, and schedule changes for an assignment.
• Service and account alerts — patrol reports available, incident follow-ups, invoice reminders, and account notices.
• Applicant and staffing messages — interview scheduling and assignment offers, for people who applied to work with us and opted in.
• Marketing messages — service announcements, seasonal availability, and promotional offers. These are sent only to contacts who separately opted in to marketing texts.

04 Message Frequency

Message frequency varies. Service and scheduling messages are sent as events occur, so their number depends on your active assignments. Marketing messages are infrequent — generally no more than a few per month. We do not send messages in the middle of the night; marketing messages are sent within the hours permitted by federal and state law for the recipient's time zone.

05 Message & Data Rates

Message and data rates may apply. Stonewall Security does not charge for participation in this program, but your mobile carrier may charge for messages you send and receive, and messages may count against your plan's text or data allowance. Check with your carrier for details of your plan.

06 STOP, HELP & START

These commands work on every message we send. They are free to use and are handled automatically.

You may also opt out by calling us or emailing info@stonewallsecurityok.com with the mobile number to remove. Opt-outs are honoured promptly and in all cases within the time the law allows. Opting out of text messages does not unsubscribe you from our email program, and vice versa — see the Email Marketing Policy to manage email separately.

07 Carriers & Delivery

This program is available on major US wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, MetroPCS, and many regional and prepaid carriers. Carrier participation can change without notice, and some carriers may not support every feature.

If you change or give up a mobile number that is enrolled in this program, please tell us so we can update our records and avoid messaging the number's next owner.

08 Privacy of Mobile Data

What we collect for this program, how long we keep it, and your rights over it are set out in our Privacy Policy, in particular Section 05 — Mobile & Text Message Data.

09 Eligibility

You must be at least 18 years old and the subscriber or authorised user of the mobile number you provide. Do not enrol a number that is not yours. The program is offered to recipients in the United States only.

10 Our Compliance Commitments

• We obtain prior express written consent before sending any marketing text message.
• Opt-in checkboxes are never pre-checked and never required to submit a form.
• Every opt-in point states the program name, message types, that message frequency varies, that message and data rates may apply, the STOP and HELP instructions, and links to this policy and our Privacy Policy.
• We register our messaging campaign with the carriers through our provider and message only from an approved sending number.
• We honour every opt-out promptly and maintain a permanent suppression list.
• We keep auditable records of consent for every number we message.
• We do not send messages promoting content prohibited by carriers or by our provider's terms.
• We maintain an internal do-not-contact list and train staff who send messages on these rules.

11 Changes

We may update this policy to reflect changes to the program, to carrier requirements, or to the law. The current version always appears on this page with its revision date. If a change materially alters the program, we will notify enrolled subscribers by text or email before it takes effect.

12 Contact Us

Questions about the text messaging program, or trouble opting out:

01 Program Overview

We send two kinds of email. Transactional email relates to something you asked for or a service you have with us — an inquiry acknowledgement, a scheduling confirmation, a patrol report, an invoice, or an account notice. Marketing email is optional and goes only to people who opted in.

Unsubscribing from marketing email does not stop transactional email about an active engagement, because those messages are part of the service you are receiving. If you no longer want any email from us at all, tell us and we will arrange it.

02 How We Build Our List

• People who checked an opt-in box on a form on this website.
• Clients who agreed to receive our updates during onboarding.
• People who asked to be added in person, by phone, or at an event where an opt-in disclosure was displayed.

We never purchase, rent, scrape or trade email lists, and we do not add addresses harvested from public directories or third-party data providers. Every address on our list can be traced to a consent record.

03 What We Send

• Service announcements and changes to what we offer.
• Availability notices — seasonal coverage, event staffing windows, and capacity updates.
• Practical security guidance for businesses, property managers and event organisers.
• Company news, hiring announcements and community involvement.
• Occasional promotional offers.

We do not send email on behalf of other companies, and we do not include third-party advertising in our messages.

04 Frequency

Marketing email is infrequent — typically once or twice a month, occasionally more when there is something genuinely time-sensitive, such as severe weather coverage or an event staffing deadline. Transactional email is sent as events occur.

05 Unsubscribe & Preferences

Every marketing email carries a working unsubscribe link in the footer. One click removes you — no login, no survey, no "are you sure" loop. You can also email info@stonewallsecurityok.com with the address to remove, or call (405) 886-5220.

Unsubscribe requests are processed immediately and always within ten business days, as CAN-SPAM requires. We keep the unsubscribed address on a permanent suppression list so it is not re-added by a later import, and we never charge a fee or require any information beyond the address itself to honour the request.

06 Sender Identification

Our email always identifies Stonewall Security as the sender, uses accurate "From," "Reply-To" and routing information, and carries a subject line that reflects the content. Every marketing email includes our valid physical postal address:

Marketing messages are identified as such. We do not use deceptive subject lines, header information or sender names.

07 Open & Click Tracking

Our email platform records whether a message was delivered, opened, and which links were clicked. We use this only to judge whether our content is useful and to stop sending to addresses that consistently bounce. Open tracking uses a small embedded image; disabling remote images in your mail client prevents it. This data is not sold, shared for marketing, or used to build profiles about you beyond your engagement with our own messages.

08 Our Email Provider

We use Intuit Mailchimp to store our list and deliver campaigns. Mailchimp processes subscriber data on our behalf under its own terms and privacy commitments, and its infrastructure may store or process data in the United States and other countries. Mailchimp does not use our subscriber list for its own marketing. The categories of data involved and your rights over them are covered in our Privacy Policy.

09 Authentication & Anti-Spoofing

Our sending domain is protected with SPF, DKIM and DMARC so mailbox providers can verify that a message claiming to be from Stonewall Security really is. If you receive an email that appears to come from us but looks wrong — an unexpected attachment, an unfamiliar link, a request for payment details or credentials — do not click anything. Forward it to info@stonewallsecurityok.com and we will confirm whether it is genuine.

10 Abuse & Complaints

If you received marketing email from us that you did not sign up for, we want to know. Contact us and we will remove the address immediately, investigate how it was added, and tell you what we find. You may also use the "report spam" control in your mail client; we monitor complaint feedback loops and suppress any address that reports us.

11 Contact Us

01 Acceptance of Terms

By accessing or using this website, submitting a form, or enrolling in our email or text message programs, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the site. You must be at least 18 years old to submit information through this site.

02 Who We Are

Stonewall Security is a security and investigations company founded in 2021 and based in Oklahoma City, Oklahoma. We provide armed and unarmed security officers, mobile patrol, executive protection, event security, physical security assessments and licensed private investigations, and we hold the licences and insurance required by the State of Oklahoma for the services we perform. Nothing on this site is an offer to perform services outside the jurisdictions where we are licensed to operate.

03 No Emergency Services

04 Use of This Site

You agree not to:

• Use the site for any unlawful purpose, or to solicit unlawful activity.
• Submit false, misleading or impersonating information, or a phone number or email address that is not yours to enrol.
• Attempt to gain unauthorised access to any part of the site, our administrative portal, our accounts or our infrastructure.
• Probe, scan or test the vulnerability of the site, or interfere with its operation, including through automated scraping, denial-of-service traffic, or attempts to circumvent rate limits or security controls.
• Upload malware, or content that is unlawful, defamatory, harassing or infringing.
• Use our content, brand or materials to imply an endorsement or relationship that does not exist.
• Use any information obtained here to stalk, harass, intimidate or unlawfully surveil another person.

We may suspend or block access to the site at our discretion, and we may report unlawful activity to the appropriate authorities.

05 Intellectual Property

The Stonewall Security name and logo, and the text, photography, design, graphics and code on this site, are owned by Stonewall Security or its licensors and are protected by copyright, trademark and other laws. You may view, download and print pages for your own non-commercial reference. You may not copy, republish, sell or create derivative works from this site's content without our prior written permission.

06 Submissions & Uploads

When you submit a form, message, document, photograph or résumé, you confirm that you have the right to share it and that it is accurate to the best of your knowledge. You grant us permission to use what you send for the purpose you sent it — responding to your inquiry, delivering services, or evaluating your application.

Submitting a form does not create a contract, an engagement, or any obligation for us to provide services. Services begin only after we review the request and both sides agree in writing on scope, terms and price. Do not send confidential material you are not authorised to disclose, and do not send sensitive identifiers through a web form — see Privacy Policy, Section 02.

07 Email & Text Programs

Our messaging programs have their own terms. See the SMS / Text Messaging Policy and the Email Marketing Policy, both of which are incorporated into these Terms by reference. Consent to receive marketing messages is never a condition of purchasing any service.

08 No Professional Advice; No Guarantee of Security

Content on this site is general information about our services. It is not legal advice, and it is not a security assessment of your specific property, event or circumstances. Do not act on it in place of a professional evaluation.

Security services reduce risk; they cannot eliminate it. Nothing on this site is a promise or guarantee that any person, property, event or information will be free from crime, loss, injury or harm. Any commitments we make about a specific engagement will appear in a signed service agreement, not on this website.

09 Third-Party Links & Services

This site links to third-party services — mapping, payment, email and analytics providers among them. We do not control those services and are not responsible for their content, practices or availability. Your use of them is governed by their own terms and privacy policies.

10 Disclaimer of Warranties

This website is provided "as is" and "as available." To the fullest extent permitted by law, Stonewall Security disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, timely, secure or error-free, or that any information on it is complete or current.

11 Limitation of Liability

To the fullest extent permitted by law, Stonewall Security and its owners, officers, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or business interruption, arising out of or relating to your use of this website — whether based in contract, tort, negligence, strict liability or otherwise, and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of these sections may not apply to you. Nothing here limits liability that cannot lawfully be limited. This section governs your use of the website; liability arising from services we perform is governed by the signed service agreement for that engagement.

12 Indemnification

You agree to indemnify and hold harmless Stonewall Security and its owners, officers, employees and contractors from any claim, demand, loss or expense, including reasonable attorneys' fees, arising from your misuse of this website, your violation of these Terms, or your violation of any law or third-party right.

13 Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of this website will be brought exclusively in the state or federal courts located in Oklahoma County, Oklahoma, and you consent to the jurisdiction of those courts. If any provision of these Terms is held unenforceable, the remaining provisions stay in effect.

14 Changes to These Terms

We may revise these Terms at any time. The version posted here, with its revision date, is the version in force. Continuing to use the site after a change means you accept the revised Terms.

15 Contact Us

01 Scope

This policy covers payment for security and investigative services provided by Stonewall Security to clients in Oklahoma — including security officer coverage, mobile patrol, executive protection, event security, physical security assessments and private investigations. We sell services, not physical goods, so nothing is shipped and there is nothing to return.

02 Accepted Payment Methods

• Credit and debit cards — Visa, Mastercard, American Express and Discover, processed securely through QuickBooks Payments.
• Bank transfer (ACH) — via the payment link on your invoice.
• Check — payable to Stonewall Security and mailed to the address below.

We do not accept cash for scheduled service work, and we never ask for payment by gift card, cryptocurrency or wire to a personal account. A request like that is not from us — call (405) 886-5220 to verify before paying anything.

03 Quotes & Invoicing

Work begins from a written quote or service agreement that states the scope, the rate, the schedule and any minimums. Invoices are issued through QuickBooks from our billing address and include a description of the services performed, the dates and hours covered, the amount due and the due date, plus a secure link to pay online.

Recurring coverage is normally invoiced on a regular cycle agreed in advance. One-off assignments and event coverage are invoiced on completion unless a deposit applies.

04 Deposits & Retainers

A deposit or retainer may be required before we schedule officers, reserve equipment or open an investigative file — particularly for event coverage, short-notice staffing and new accounts. The amount and its terms are stated in your quote or service agreement before you commit. Retainers are applied against work performed; any unearned balance is returned at the close of the engagement.

05 Payment Terms

Unless your agreement says otherwise, invoices are due on receipt and payable within the number of days stated on the invoice. Paying an invoice confirms that the services listed on it were received as described. If something on an invoice looks wrong, tell us before the due date — see Billing Disputes.

06 Late Payment

Overdue accounts may be charged a late fee or interest at the rate stated on the invoice or in your service agreement, to the maximum permitted by Oklahoma law. We may suspend scheduled coverage on a materially past-due account after giving written notice. We would much rather work out a schedule than stop coverage — if payment is going to be late, call us.

07 Service Delivery

Services are delivered in person at the location and during the hours set out in your agreement. Deliverables such as patrol reports, incident reports and investigative findings are provided electronically to the contact named on the account, normally within the timeframe stated in the agreement for that engagement.

08 Cancellation & Rescheduling

Officers are scheduled and committed in advance, so late cancellations carry real cost. Unless your agreement states otherwise:

• Cancelled or rescheduled with reasonable advance notice — no charge; any deposit is applied to the rescheduled date or refunded.
• Cancelled on short notice — a cancellation fee may apply, up to the minimum booking for the assignment, because staff have already been committed.
• Cancelled after officers have been dispatched or are on site — the applicable minimum for that assignment is charged in full.
• Ongoing coverage — either side may end a recurring engagement with the written notice period set out in the service agreement.

The specific notice windows and minimums that apply to you are stated in your quote or service agreement. If we have to cancel or cannot staff an assignment, you are not charged, and any prepayment for that assignment is refunded in full.

09 Refund Policy

Services already performed are not refundable, because the officer hours, travel and coordination behind them cannot be recovered. That said, we will make it right if we get it wrong.

• Prepaid services not yet performed — refunded in full, less any cancellation fee that applies under Section 08.
• Billing errors — corrected and refunded in full, promptly, once verified.
• Service failures — if we did not deliver what was agreed, tell us within a reasonable time and we will re-perform the service, issue a credit, or refund the affected portion, at your election.
• Unearned retainer balances — returned at the close of the engagement.

Request a refund by emailing info@stonewallsecurityok.com or calling (405) 886-5220 with the invoice number and what went wrong. Approved refunds are issued to the original payment method within three business days of approval; how quickly the credit appears on a card statement is up to your bank, and typically takes a further five to ten business days.

10 Billing Disputes

If you believe an invoice is wrong, contact us before the due date with the invoice number and the line items in question. We will review the shift records, patrol logs or case notes behind the charge and respond with what we find, normally within five business days.

Please come to us before filing a chargeback with your card issuer. A chargeback on a legitimate, delivered service costs both sides time and money, and we can almost always resolve the issue faster directly. We keep detailed service records and will provide them to the card network if a dispute is filed.

11 Card Data Security

We do not collect, process or store payment card numbers. Card and bank details are entered directly into Intuit's PCI DSS compliant payment environment through the secure link on your invoice. Our staff never see your full card number, and we will never ask you to send card details by email, text message or web form. If anyone claiming to be from Stonewall Security asks you to, do not do it — call us to verify.

12 Currency & Taxes

All prices, invoices and refunds are in United States dollars (USD). Prices are exclusive of any applicable state or local taxes, which are shown separately on the invoice where they apply. You are responsible for any bank, card or currency conversion fees your own institution charges.

13 Billing Contact